Delivery & Returns

Delivery Information

As a small retailer, so we aim to dispatch all orders within 1–2 business days of purchase.

UK Shipping:

  • Royal Mail Tracked 48: Delivery within 2–3 business days from dispatch.
  • You’ll receive tracking information once your order has been dispatched.

European Union:

  • Estimated delivery within 3–5 business days from dispatch.
  • Delivery times may vary slightly depending on local customs and postal services.

International Orders (Outside the EU)

  • Estimated delivery within 6–7 business days from dispatch.
  • Delivery times can be affected by customs processes.

Any local import duties or taxes are the responsibility of the customer.

Returns Policy

We want you to love your purchase. If something’s not right, here’s how returns work:

Standard Returns

  • Returns are accepted within 14 days of receipt of your order.
  • Items must be unused, unworn, and in the original packaging.
  • Return shipping is at the customer’s own cost.
  • We recommend using a tracked service, as we cannot be held responsible for returned items lost in transit.
  • Refunds will be processed within 7 days of receiving the returned item.

Faulty or Incorrect Items

  • If your item is faulty, damaged, or incorrect, please contact us at hello@dickysmiles.com or use our contact form within 7 days of receiving it.
  • We will offer a full refund, including the original delivery cost, or a replacement, depending on your preference.

Return Address:
Dicky Smiles
Bridge house
Church road
Mersham
Ashford
Kent
TN256NT

Additional Information

Exchanges: We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Custom or Personalised Items: These are non-refundable unless faulty.

Consumer Rights: Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

If you have any questions, please get in touch with us via our contact page