Terms & Conditions of Sale

Last updated: 1st June 2025

These Terms & Conditions apply to all purchases made through our website. By placing an order, you agree to be bound by these terms.

1. About Us

This website is operated by [Your Business Name], trading from [Business Address].
You can contact us at [Contact Email].

2. Orders

All orders are subject to availability and confirmation of the order price.

Once you place an order, you will receive an order confirmation via email.

A contract is formed only when we dispatch your goods.

3. Pricing & Payment

All prices are in GBP (£) and include VAT (where applicable).

Delivery charges are calculated at checkout and added to your order total.

We reserve the right to change prices at any time but this will not affect orders already placed.

Payment must be made in full before items are dispatched.

4. Delivery

We dispatch orders within 1–2 business days.

Estimated delivery times:

We are not responsible for delays caused by customs or external carriers.

You are responsible for any import duties or local taxes in your country.

5. Returns & Refunds

You have the right to return your item within 14 days of receiving it (Consumer Contracts Regulations 2013).

Returned items must be unused and in their original packaging.

Return postage is the responsibility of the customer unless the item is faulty or incorrect.

If your item is faulty, we will refund the full cost of the item plus the original shipping.

Refunds will be processed within 7 days of receipt of returned items.

Please refer to our [Delivery & Returns Policy] for full details.

6. Personalised or Custom Items

Custom-made or personalised items are non-refundable unless faulty.

7. Product Descriptions

We make every effort to display products as accurately as possible.

Minor variations in colour or texture may occur due to screen settings or batch differences.

All sizes and measurements are approximate.

8. Intellectual Property

All content on this website, including images, text, and branding, is owned by or licensed to us.

You may not copy, reproduce, or use our content without permission.

9. Liability

Our liability is limited to the purchase price of the goods you ordered.

We are not responsible for any indirect or consequential loss arising from use of our site or products.

10. Governing Law

These terms are governed by English law.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page and will take effect immediately.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
hello@dickysmiles.com

Country/region